We take great care to ensure that all goods sent out are to your liking , however should you have any quiery or you are not satisfied with your item, we will always try to remedy the situation.
The first thing we ask is that you CONTACT US immediately so we can try to help. THE SOONER WE ARE AWARE OF A PROBLEM THE QUICKER WE CAN HELP. We offer a 14 DAY full refund on all items ( minus original post ) with the exception of personalised items such as name chains and engraved items (unless made in error) as these are personalised and made specifically for you. For reasons of hygene ear rings and items of body jewellery can not be exchanged once tried or worn.
With very low cost items which you may wish to return please contact us first as some items can be exchanged prior to return. However this is at our discretion so please contact first.
We have on our eBay store an automated feedback system which will respond to your positive feedback immediately. Before you choose to leave neutral or negative feedback, please contact us so we have the opportunity to satisfy your needs. Negative feedback is counterproductive and doesn't serve buyer or seller in anyway. We would rather help you and keep a customer than just leave you disappointed.
We are long standing retailers with 30 years of high street experiance. You can vist our stores in Walthamstow, East Ham, Romford, Battersea and Harlow. We are not hiding behind a P.O. box number. We have customers who return to us time and time again, and would like our eBay customers to be able to do the same. If you have any concerns you can always approach us,we are happy to help.